Requisitions Self-Service hangs at the "Loading...Gathering User Information" screen for certain users.

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Jimmy Chiu
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I switched all the requestors under a security class from COMPANY 2 to COMPANY 10. Now they can't get in Requisitions Self-Service. The portal just hang at

"Loading... Gathering User Information"

The weird part, I am officer and from a different security class, did the same COMPANY 2 to COMPANY 10 process and I can get in RSS fine.

So far, I tried clearing reqcookie and refreshing IOSCache and none of the users except me can get in RSS under COMPANY 10.

I have defined data security from company 1 to 10/*LOW - *HIGH/All Function/ access under RQ for the security class also.

Any advise?

John Henley
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Did you change the company on RQ04 for their assigned requester?  Another thing you can do to quickly rule in/out security is to turn off security and try it.  If it works, then it's security; if not, then it's something else.  Remember to turn security back on...

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Jimmy Chiu
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Yes, I changed the company for the users in RQ04.

They can get in with lawsec off. Hmm... strange.

itsjustme
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Check to make sure any Data Security in other suites - IC GL etc have the same parameters company 1-10 etc.

Dave