Search dialog for "perform find/filter"

Prev Go to previous topic

Go to next topic

Last Post 11/16/2016 1:56 PM by CindyW

Search dialog for "perform find/filter" - no data entry box

3 Replies

0 Subscribed to this topic

64 Subscribed to this forum

Sort:


You are not authorized to post a reply.

Author

Messages

CindyW
Private
Private

(433 points)
Veteran Member
Posts:169

Send Message:

10/27/2016 3:21 PM
I have a user that when trying to do a filter search (for example, on HR11 when searching for a last name), the dialog box opens, but the data entry box does not appear. She does not have this issue on another PC, just hers. I have never seen this before, and I can't find anything in Infor on it either. Has anyone here seen this before? I was thinking it might be an IE setting, but I really don't know where to look. Any ideas? I attached a screen shot of her search box, and what a normal one should look like.
Attachments LHeath_search.jpg normal.jpg

edgare008
Finance Systems Support Analyst
Private

(4 points)
New Member
Posts:2

Send Message:

10/27/2016 7:19 PM
This definitely sounds like an IE setting and since it's a local issue it will be hard to suggest a fix. I would compare the IE security settings as well as the advanced settings in Internet Options. Under the security tab, compare the settings (custom or default > whichever security level is applied) with the computer that's working. And compare the settings under the advanced tab. Best of luck

CindyW
Private
Private

(433 points)
Veteran Member
Posts:169

Send Message:

10/28/2016 3:39 PM
Thanks - that was my next step. Infor suggested using FIDDLER to clear the cache. I will try that if I don't see anything in the IE settings. Definitely a tough one.

CindyW
Private
Private

(433 points)
Veteran Member
Posts:169

Send Message:

11/16/2016 1:56 PM
Just wanted to update this. I was told that there was most likely a MS patch that was missing (this user had been out on leave for a while and had just returned) and for some reason we have stopped pushing out updates recently, so they decided it was easier to just re-image the machine. Works fine now.

You are not authorized to post a reply.