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Sending large Excel attachments on LBI

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jrbledsoe001

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Posts: 0

1/30/2011 6:26 PM

When using Crystal 2008 ODBC reports and RAS 2008 some large excel attachments never make it to the user inbox in e-mail. The Websphere logs show "e-mail sent". The same report with a .PDF format will arrive in the end user's mail system inbox. Has anyone experienced this LBI issue before?

Matthew Nye

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Posts: 514

1/30/2011 6:36 PM

You need to look at the SMTP logs on your mail server to see if it made it past that point. You can also check the inbox for the user youve set up to send the emails to see if you got any email failure messages. Whats the difference in file size between the PDF and Excel spreadsheet? Perhaps there is some quota limitation on attachments that the Excel doc is triggering.

Its sunday, shouldnt you be home?

hth,
Matt