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Unavailable messages in Activity Report

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popsdrown

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Posts: 0

7/11/2006 7:31 PM

We are scheduling Smart Notification processing every morning to create and distribute the SNs to addressess in the infoset and to a couple of devices. We always get a couple of records in the Activity Report for document type Notification, and under Document will be, for instance, Unavailable [ID:661] and in the Device column, Unavailable [ID:656], these two values always being in Red. All the SNs seem to get delivered ok, but I am suspicious of these messages. Lawson Support has had me chasing around looking at logs, but nothing relevant appears in them.

Anybody know what this indicates?

Matthew Nye

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Posts: 514

8/14/2006 7:21 PM

If you can find the IDs that are returning those messages you will have a better idea. Off the top of my head Id say maybe you didnt import all your devise types or there is something wrong with your devise types. Try going to the Delivery Devise screen and view the html source. If you look you can see the IDs for both Devises and Devise Types.

Remember every registered user needs to have a default devise otherwise errors will show up in your logs.

hth
matt