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Forums Performance Management Smart Notification

Using SN for Address Change notification to HR/Payroll

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TBonney
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8/20/2010 5:34 PM
Can anyone advice on how we can use a Smart Notification to HR and/or Payroll when an employee changes their address through ESS?

We can't rely on the email notification set up in HS07 because we're on Windows so it only gets sent if the user hits the send button. Also, not all our users have email, so it may not even come up for some users.

Thank you.
Adam Goldstein
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8/24/2010 12:12 PM
In general you would create an infoset that queries (either with JDBC or DME) from the EMPLOYEE table the key fields you wish to track changes on. Then you would create a notifications that utilizes this infoset with a condition checking if either keys change or any field changes. Then you would set up the bursting or group email address to distribute this notification. Lastly you would schedule this infoset to update and process nightly or weekly depending on your preference of delivery. This is obviously a high level description of the process but hopefully gets you started.
TBonney
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8/31/2010 5:55 PM
Thanks Adam. Although due to our lack of experience with Smart Notes, I only vaguely understand what you're saying, I will try to muddle through this and see if we can figure it out.

Until I can find the time to try and do this, do you know if there is a batch job we can run to pull the data since we do have it flagged for history tracking on HR10? (Similar to the PR212 that can be run to identify direct deposit changes since they too are flagged for history on HR10.)

Thanks.
Nick
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9/1/2010 10:58 PM
We modified the Lawson delivered ProcessFlow for ESS Address change notifications instead of using the HS07 email. We notify HR (Payroll on some employees) and send a confirmation to the employee to verify that the information is correct and that they are the ones that did the change. We also check the AP vendor master to see if the employee is set-up there and make the address change if so.
Nick
TBonney
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9/2/2010 2:34 PM
Nick. Thanks for the reply. Please advise which Process Flow you modified. I was not aware that there was a PF Solution template for Address Changes??

Also, please let me know if you would be willing to share your flow xml file with me so that we have a reference point which we can use to generate ideas on how we might approach this issue.

Thank you.
Nick
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9/5/2010 8:16 PM
Lawson released the flow with the 9.0.1 EMSS version. Lawson KB article 5258357 has the details on the options available. The flow for address changes is 'EMSSAddrEmail_V01.xml' and I set up the 'EMSSAddrChg' service in PF. The Address Change ESS page checks to see if the service exists and is active - if it is, it uses that for notification, otherwise it uses the standard email cgi program.

I can send a copy of our flow to you if you let me know your e-mail.