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Forums Supply Chain Management Lawson S3 Supply Chain

backorders

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Kodi L
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Posts: 12
Basic Member
1/7/2014 4:24 PM
We have orders going directly to backorder without us seeing them and so we don't know they are out there and cannot respond. How can we deal with this?  We want to see every item on an order when we go to pull it regardless of whether it is backordered or not.  when our distribution techs are using their handheld mobile supply units and are pulling the orders we want them to see the backorder items at that point as they are standing at the shelves pulling orders
Kat V
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Posts: 1020
Veteran Member
1/7/2014 5:35 PM
We had to change the default WH130 to change Include Backorders and Include Kill Details to Y(Yes). Then when the pick ticket drops, the backordered items are at the bottom. I don't know anyway of seeing it when they're counting though.