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Customer Comments in AR

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aphillips
Advanced Member
Posts: 25
Advanced Member
8/14/2014 7:34 PM
    Our AR dept has requested a place where they can record conversations with customers. They need to be able to recap their discussions for future reference. The only place I see is AR17.1 but this does not look like it will be easy to use. Can anyone share what they do to record comments and actions?
    Todd Mitchell
    Veteran Member
    Posts: 87
    Veteran Member
    8/14/2014 7:42 PM
      You can try ARI1
      Todd Mitchell
      Veteran Member
      Posts: 87
      Veteran Member
      2/5/2015 2:30 PM
        I have tried ARI1 and this only seems to work if there are no other comments already existing. I then tried to use AR17 and am not able to determine how to actually add the comment text.

        Has anyone ever used either ARI1 or AR17 to add comments within IPA?
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