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Last Post 05/04/2021 6:38 PM by  john44
cancel matched invoice that is out of balance
 4 Replies
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Kenny B
Mgr of Accounts Payable
Chico's FAS, Inc
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11/23/2009 2:06 PM

    I have a matched invoice that I would like to cancel. The catch is that is will not let me cancel, because the system has it marked payment out of balance. Would anyone happen to know why the system will not let me cancel in MA75.1? The error received is "cannot cancel; payments out of balance".

     

    I show no payments associated with this invoice.

     

    Thank you,

    Kenny Brewer

    Jimmy Chiu
    System Analyst
    Federal Government
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    11/24/2009 1:37 PM
    Balance the invoice in AP30.3, then cancel the invoice in MA75
    Maryann
    Accounting Manager
    RWJUHH
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    05/28/2015 11:42 AM
    I have a released invoice put thru with a service purchase order. The invoice will not let us pay stating "Payment out of Balance"
    Although the PO has sufficient dollars existing.
    Any ideas on how to either balance or delete. It will not let us do either.
    Anthony
    Accounts Payable Analyst
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    04/23/2020 12:27 PM
    Did you ever find a resolution for this issue?
    john44
    AP
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    05/04/2021 6:38 PM
    I am experiencing this issue now.

    Matched invoice paid to wrong vendor.

    Check was voided.

    Somehow, payment is now out of balance and I can not cancel/unmatch invoice.

    Any guidance is appreciated.


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