Trouble Receiving Items After PO25 Closed

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Greg Moeller	4184
David Williams	3349
JonA	3288
Kat V	2984
Woozy	1973
Jimmy Chiu	1883
Kwane McNeal	1437
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Roger French	1311
mark.cook	1244

SCMaster-jk2

Veteran Member

Posts: 100

5/21/2015 3:57 PM

Hey everyone,

I have an issue where a buyer put in a PO last week. This week, I had to close an agreement in PO25 that one of the items on the PO was on.

Yesterday, there was an issue with one of the PO lines and the buyer had to make an adjustment. Once she did, she tried to release the PO in order to receive the items but now she's getting an error:

"Cannot release, closed agreement on po line 000001"

I'm at a loss and we can't receive the item and thus cannot pay the vendor. Does anyone know what to do?

JonA

Veteran Member

Posts: 1162

5/21/2015 4:08 PM

I would either tie the line to another agreement, if the item exist on one or just blank out the agreement reference in PO20.3 (More button).

SCMaster-jk2

Veteran Member

Posts: 100

5/21/2015 5:45 PM

Thanks for the response, Jon. However, when I try to blank it out, it says "Cannot change agreement ref after line has been matched".

David Williams

Veteran Member

Posts: 1127

5/21/2015 5:54 PM

You might have to restore the agreement or back out the receiver, cancel the existing line, add a new PO line with the same item (without the agreement reference) and then re-receive the item to match against.

JonA

Veteran Member

Posts: 1162

5/21/2015 6:04 PM

Yeah you're sort of stuck since there's invoice activity against the line. What David said.

SCMaster-jk2

Veteran Member

Posts: 100

5/21/2015 7:21 PM

I don't think Lawson allows me to restore a closed agreement unless I'm missing something.

How could I cancel the existing line if it's already been matched?

David Williams

Veteran Member

Posts: 1127

5/21/2015 11:15 PM

AP will have to unmatch it.

SCMaster-jk2

Veteran Member

Posts: 100

5/22/2015 2:27 PM

Yep. I spoke with our consultant here who basically said the same thing. Thanks for helping everyone!

SCMaster-jk2

Veteran Member

Posts: 100

5/29/2015 3:37 PM

Just wanted to post an update. This still hasn't been resolved and I got a message from the buyer today stating that she told someone to cancel the line to unmatch it but the check has already been sent. She still cannot release the PO in order to receive the items. At a loss here...

This_Guy

Veteran Member

Posts: 93

5/29/2015 3:55 PM

Just thinking - - anyway you can change the PO status on the back-end (direct table update)?