Browser crashes at login

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wally
New Member
Posts: 1
New Member

    Hello, a bunch of us PSA 3.1.2.367 users have an issue where upon entering our login and password and pressing enter, have internet explorer 6 (and 7) crash.  The window just closes with no error.

    My machine was re-imaged and it then worked, but after installing my apps, the same thing happens.  Any ideas before another re-image and loading programs and trying Lawson after each install?

    Also, are there any other browsers besides IE that will work?  Firefox just hangs when logging in.

    Thanks for any info.

    John Henley
    Senior Member
    Posts: 3348
    Senior Member
      This is likely an MSXML issue with Lawson Portal. Have you loaded the IE6 patches recommended by Lawson?
      Thanks for using the LawsonGuru.com forums!
      John
      GaryW
      Basic Member
      Posts: 5
      Basic Member
        Where could we find the list of patches that Lawson recommends? 

        Thanks,
        Gary
        John Henley
        Senior Member
        Posts: 3348
        Senior Member
          Take a look at this Lawson article, which gives some troubleshooting techniques, and has links to the patches: http://kmcollections2.law...TALLOGIN_DOCBOOK.HTM
          Thanks for using the LawsonGuru.com forums!
          John
          GaryW
          Basic Member
          Posts: 5
          Basic Member
            Where can we find a list of Lawson recommended patches?

            Thanks,
            Gary
            GaryW
            Basic Member
            Posts: 5
            Basic Member
              Thanks for the link, I will check it out and report back if I find anything.

              Gary
              GaryW
              Basic Member
              Posts: 5
              Basic Member

                John, I did steps one and 2 (installing the MSXML 4 SP2 and it's update) and my issue seems to be solved.  Thanks a million!

                Gary

                GaryW
                Basic Member
                Posts: 5
                Basic Member
                  I did number 1 and 2 from the link and it now works.

                  Thanks!

                  Gary
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