|
|
AR17.1 - Comments
**Form Purpose
Use Comments (AR17.1) to define and maintain customer comments. You can enter
general comments about a customer or comments about a specific transaction.
You select whether comments display or print.
**More Information
When you enter customer comments, each entry using the Add form action
creates a comment block. A comment block can be made up of one comment line or
a form of comment lines. The system assigns the same creation date and time to
each comment line in a comment block.
Customer comments display in descending order, newest to oldest, according to
the creation date and time of the comment block.
Transaction comments are not added in comment blocks. Transaction comments
display in ascending date order, oldest to newest, according to the beginning
date in comment's valid date range. Comments with identical beginning dates
display in the order you entered the comments.
Choose the Review button to access the Review subform to define customer and
national account review dates. Choose the Dunning button to access the Dunning
subform to select a dunning letter for a customer.
Updated Files
ARAPSELECT -
ARCDSELECT - Creates select record for dunning purposes.
ARCOMMENT - Primary file updated by program.
ARCUSTOMER - Updates last comment sequence number and review dates.
NATBALANCE - Updates review date and review code for national account.
Referenced Files
ARCOMP - Validates company.
ARCUSTGRP - Validates customer group.
ARDUNNING - Validates dunning number.
AROIHDR - Accesses open item records.
ARPAYMENT - Validates payment.
CUSTDESC - Obtains customer name.
|
