GL190 - some can post, one cannot. Why?

Our Financial Acctg. mgr cannot seem to get GL190 to post entries. She gets the message “No journal entries detected for criteria given”. She relates that she has had this problem for several months, and has had to turn to her backup staff to run the jobs for her when all attempts fail. The other two have no problems running GL190, using the same criteria (dates and subsystems to access) that the manager has used.

The mgr. usually runs the GL190 for some of the subsystems, such as AP and AR. When we look at GL45, the AP entries show up, plain as day. The security appears to be ok – it was re-checked today by our security administrator, and she does have access to GL190.

Could anyone suggest why this will not run for her? We have even had the mgr. delete this job, then add another version of it (under a different name), and these renamed versions also fail to run.

We are at version 8.0.3 for applications and she is running these under LID, although Portal (obviously) is available.

Coincidentally, she tried to run this job from home, using Portal – at about the same time as she started having the no-run problems under LID here at the office. The job would not run using Portal, either.