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Excel crashing after exiting Query Wizard and Upload Wizard.

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Boyd_Gaming_Tech

New Member

Posts: 1

5/27/2021 4:25 PM

I have two users whose Excel 365 client (64-bit) crashes whenever they exit the Query and Upload Wizards.

After exiting either wizard, Excel immediately closes / crashes. When they reopens Excel, they get that menu to recover what they were last working on.

I've tried uninstalling the Office suite and Lawson add-ins, updating Windows and re-installing the Lawson add-ins. That did not resolve the issue for either user.

Kat V

Veteran Member

Posts: 1020

New Poster

Engaged Reader

Avid Reader

6/9/2021 3:03 PM

I've had this. It has been blamed on:
* some sort of partitioning in windows not allowing me to run the 64-bit version of Excel
* Excel version not compatible with the version of Add-Ins
* Not enough RAM

There's another I'm forgetting but it came down to getting the onsite IT support on the phone with our Lawson IT Support.