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Windows Fax Service: Modem handshake fails with Grainger

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JonA

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Posts: 1163

8/20/2012 4:06 PM

We are having an issue sending faxes to Grainger. The fax server says there is no answer for each try but when I turned on the modem speaker and listened, I could hear the modem attempting the handshake but eventually it just failed to connect and I just heard the dial tone. Sending the fax to the same number using our manual fax machine works just fine. Any ideas?

Greg Moeller

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Posts: 1498

8/22/2012 2:15 PM

We are having the EXACT same issue here. If anyone would have a clue as to what to check or how to fix, it would be appreciated.