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ESS/MSS troubleshooting CUE presentations

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Phil Simon

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Posts: 135

2/7/2006 3:04 PM

Hello

I was looking for any CUE presentations on troubleshooting ESS/MSS. I have an old one from 2001 pre-portal.

Thanks. I couldn't find any on the support site.

Phil Simon

John Henley

Posts: 3351

2/7/2006 4:10 PM

Are you referring to troubleshooting ESS/MSS from a technical or a functional perspective? For technical issues, you'd troubleshoot just like you would for IOS/Portal, etc.

If it's functional troubleshooting you're looking for (e.g. why an employee can't change his/her direct deposit), I did see a "best practices" ESS/MSS presentation (HR07) in the CUE 2005 presentation list.

Thanks for using the LawsonGuru.com Forums!

John

Phil Simon

Veteran Member Send Private Message

Posts: 135

2/7/2006 4:48 PM

Thanks. I can download that from the site? I did a search on CUE presentations and nothing came back. I then searched the KB for HR07 presentation but found nothing.

Help me out? My brain must be lagging behind today.

Thanks again.

ps

Phil Simon

Veteran Member Send Private Message

Posts: 135

2/7/2006 5:33 PM

Oh, maybe they're only there if I attended CUE

From the site:

If you attended CUE 2005 you may view and download session presentations by logging into support.lawson.com and clicking the link on the Welcome Page.

I did not..

John Henley

Posts: 3351

2/7/2006 5:57 PM

http://support.lawson.com...estPracticesEMSS.pps

Phil Simon

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Posts: 135

2/7/2006 5:58 PM

Excellent! Thank you!