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Forums Infor / Lawson Platforms S3 Systems Administration

blank screen when viewing job report in PDF format in print manager

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Xin Li
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Posts: 134
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4/7/2015 2:13 PM

When tried to view a job report in print manager in pdf format, I got a popup blank screen. I can create csv file and view in text format. Don't find any error log. anyone has any idea?

Jimmy Chiu
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4/8/2015 12:16 PM
in adobe reader, do a "help" > "repair adobe reader installation"

If that doesn't work. Completely uninstall adobe reader and reinstall.

 

also, check for any popup blocker.

Xin Li
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4/8/2015 8:16 PM

Thank you. 

 

It works in production, but not in test. So it can't be adobe reader issue.

Jimmy Chiu
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4/9/2015 12:49 PM
your popup blocker could be allowing production server and not the test server?
Xin Li
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4/10/2015 3:21 PM
It turns out to be Lawson patch issue. It works in I.E. 10 and up not with IE 8.