"Infor lawson cannot load because thr Profile services returned an error: An unknown error occured. Please contact your system admin."

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Syed Ali
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Hello,

I'm new to Lawson world, trying to installing LSF portal for training purpose in a test server. Following is the error I'm getting immediately after login. Any help will be appreciated.

 

Error message:- " Infor Lawson cannot load because the Profile service returned an error:                              An unknown error occurred. Please contact your system admin"

 

Software versions Used:-

Windows Server 2008 LSF 10 IBM WebSphere 7 IBM fix pack 7.0.0-WS-WAS-WinX64-FP0000019(Also tried FP0000031) SQL server 2008 R2 others

Checked and confirmed that the tables are created in GEN and LOGAN database.

 

Following are the logs in lsftest\law\system.

ladb.txt  -

Thu Jul 14 02:40:42 2016: ladb (GetWKForPid): Driver 10 died, pid 3928 Thu Jul 14 02:40:42 Thu Jul 14 02:40:42 2016: [UNKNOWN] api (tsSendFiMsg):      Ladb returned a driver death response 6: ladb (GetWKForPid): Driver 9 died, pid 3912 Thu Jul 14 02:40:42Th0 Jul 14 02:40:42 2016: [UNKNOWN] api (tsSendFiMsg):      Ladb returned a driver death response 16: ladb (GetWKForPid): Driver 11 died, pid 3944 msfdb2000 failed with CDBDriver::Run() failed CMsfDBConnection::CreateDataSource() - Could not initialize the data source object for DBSERVER=TESTSERVER Cannot open database "LOGAN" requested by the login. The login failed. RuntimeException: File LOGAN/WFEVTSERV. OpenDBFile2 error is Unable to communicate with database driver process (99). Additional information is 1169. Thu Jul 14 02:40:42 2016: DBDataAreaFactory_1: LOGAN Pooled LOGAN(3) Create of kind "WFEVTSERV" failed. com.lawson.rdtech.opf.OPFRuntimeException: File LOGAN/WFEVTSERV. OpenDBFile2 error is Unable to communicate with database driver process (99). Additional information is 1169. Thu Jul 14 02:40:42 2016: DBDataAreaFactory_1: LOGAN Pooled LOGAN(4) Create of kind "WFGLOBVAR" failed. com.lawson.rdtech.opf.OPFRuntimeException: File LOGAN/WFGLOBVAR. OpenDBFile2 error is Unable to communicate with database driver process (99). Additional information is 1169. Thu Jul 14 02:40:42 2016: ladb (GetWKForPid): Driver 12 died, pid 3980 msfdb2000 failed with CDBDriver::Run() failed CMsfDBConnection::CreateDataSource() - Could not initialize the data source object for DBSERVER=TESTSERVER Cannot open database "LOGAN" requested by the login. The login failed. RuntimeException: File LOGAN/WFEVTSERV. OpenDBFile2 error is Unable to communicate with database driver process (99). Additional information is 1169. Thu Jul 14 02:40:42 2016: ladb (GetWKForPid): Driver 13 died, pid 4000 msfdb2000 failed with CDBDriver::Run() failed CMsfDBConnection::CreateDataSource() - Could not initialize the data source object for DBSERVER=TESTSERVER Cannot open database "LOGAN" requested by the login. The login failed. RuntimeException: File LOGAN/WFEVTSERV. OpenDBFile2 error is Unable to communicate with database driver process (99). Additional information is 1169. Thu Jul 14 02:40:43 2016: ladb (GetWKForPid): Driver 14 died, pid 4040 msfdb2000 failed with CDBDriver::Run() failed CMsfDBConnection::CreateDataSource() - Could not initialize the data source object for DBSERVER=TESTSERVER Cannot open database "LOGAN" requested by the login. The login failed. RuntimeException: File LOGAN/WFEVTSERV. OpenDBFile2 error is Unable to communicate with database driver process (99). Additional information is 1169. Thu Jul 14 02:40:43 2016: ladb (GetWKForPid): Driver 15 died, pid 4064 Thu Jul 14 02:40:43 2016: [UNKNOWN] api (tsSendFiMsg):      Ladb returned a driver death response Thu Jul 14 02:40:43 2016: DBDataAreaFactory_1: LOGAN Pooled LOGAN(1) Create of kind "WFEVTSERV" failed. com.lawson.rdtech.opf.OPFRuntimeException: File LOGAN/WFEVTSERV. OpenDBFile2 error is Unable to communicate with database driver process (99). Additional information is 1169.

 

 lajs.txt  - File GEN/EXECUTABLE. OpenDBFile2 error is Unable to communicate with database driver process (99). Additional information is 1171. File GEN/EXECUTABLE. OpenDBFile2 error is Unable to communicate with database driver process (99). Additional information is 1171.

 

Let me know if you need any additional information to fix this issue. Thanks.

JimY
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Do you have the correct values in your MICROSOFT file located in \lsftest\law\ product line  directory?
Syed Ali
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Yes, I have correct values in 'MICROSOFT' file #LAWGATENAME=msfdb2000 DBSERVER=TESTSERVER DBNAME=GEN LOGINNAME=gen PASSWORD=gen123 SCHEMA=dbo FILEGROUPS=FALSE #DEBUG=TRUE #LAWGATENAME=msfdb2000 DBSERVER=TESTSERVER DBNAME=LOGAN LOGINNAME=logan PASSWORD=logan123 SCHEMA=dbo FILEGROUPS=FALSE #DEBUG=TRUE
JimY
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The other issue we have had in the past is that the login did not have the correct permissions on the Database.