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Unsubscribed user - how to resubscribe?

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David Levine
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12/26/2012 1:49 PM
Hello, A user has accidentally unsubscribed to a scheduled report (by clicking on the Unsubscribe Link). Strangely, we're unable to resubscribe her. Some notes: despite clicking on the link, her name still appears as on the distribution list in the Schedule Options-->Report Users list. Additionally, we've tried removing her name from the list and re-adding it, as well as creating a new schedule. Any thoughts on how to proceed, short of republishing the report or publishing as a new report and creating a new schedule? Thanks.
Tags: schedule unsubscribe
Matthew Nye
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12/26/2012 1:57 PM
David, Just for clarification, the user is logging in directly to Smart Notifications to perform this action? And what version of SN are you on?
Tags: schedule unsubscribe
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David Levine
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12/26/2012 2:16 PM
Hello Matthew, Thanks for writing. We're not using Smart Notification; LBI Reporting Services version is 9.0.2.2.96. Thanks.
Tags: schedule unsubscribe
Matthew Nye
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12/26/2012 2:54 PM
sorry, i missed that. for some reason i saw SN. however still the same question. I assume they have the ability to view the details of a report, are entering via a Report List and youve given them permission to work with the report? also, if they are added as a report user on the schedule then there should either be a line in the SystemOut.log file of an attempted delivery when the schedule kicks off or an error message. Do you see either of these after the schedule is fired?
Tags: schedule unsubscribe
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Robby
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3/5/2013 5:19 PM
Was this ever solved? I have the same issue and remember seeing this post-- I thought I might follow-up on this before I began to spin my wheels :-0 Thanks! Robby
Tags: schedule unsubscribe
David Levine
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3/5/2013 6:18 PM
Hi Robby, Unfortunately, the only successful solution I've found to-date is the "nuclear" option - to publish as a new report, recreate the scheduler and add in all the report users. HTH
Tags: schedule unsubscribe
Robby
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3/5/2013 8:00 PM
David - Someone said that this would work>>see below<< I tested and it does! :-) 1) Make sure the person who "unsubscribed" themselves has access to "My Reports" on a FS Dashboard tab. [under their ID, of course] 2) In the left navigation bar, select "Unsubscribed Email" This will produce a list of any reports to which the person WAS subscribed but is no longer. 3) Place a check in the box to the left of the report name that they want to re-subscribe to. 4) Click the "Subscribe" button at the top and voila! They're back in business! -Robby
Tags: schedule unsubscribe