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Burst Smart Notes - Not all delivered

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Robby
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1/20/2015 7:54 PM
LBI ver. 10.2.0.0.126 We just went live with this, and the only Smart Note that is supposed to deliver, failed to go to everyone! Here's what I have: 1 InfoSet, approx 12,000 rows of data. To be burst on the supervisors' email address (in the dataset). Some received, some did not (there should have been 244 notifications sent). Is there a setting somewhere that limits this? Any thoughts way it would not go to everyone? I've already ruled out bad email addresses. Thanks in advance! -Robby.
Greg Moeller
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1/20/2015 8:05 PM
Junk Mail filtering perhaps? I know that's been an issue for some of our users. Also, blocked email addresses.
The.Sam.Groves
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1/20/2015 8:33 PM
Not yet on LBI 10, does it have the same ability as LBI 9 to check the delivered alert history? If so pull up one of the addresses that didn't get it and see if the server actually thinks it delivered an email or not.
Robby
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1/20/2015 8:36 PM
Thanks Greg, I checked with a couple of the users and that's not the case. Looks like they just got stuck in the pipeline somewhere.
Robby
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1/26/2015 2:25 PM
Update to this, Here's what happened - The Exchange Server has a control applied to limit the number of emails that a connected application is allowed to send. This is to prevent 'mail-bombs', etc. So, I now need to either come-up with another solution or bribe the Exchange Server folks to change the setting for the Smart Note application! Any ideas will be welcomed! -Robby (PS, I tested the output and found that the one Smart Note will burst the output to approx. 933 separate emails. That many emails hitting the mail server all at once is a 'no-no')