Can No Charge request be created in RQC?

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Bev Edwards
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We have occasions where items may need a repair. When they are setn out, there needs to be a cost entered, even though these items are covered by a warranty. 

Is there a way to create a No Charge cost in RQC?
Kat V
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Yes - it's not easy to do - but yes.

Attached are the print screens I use - Feel free to steal and repurpose.

RSS - No Charge Items.doc