MSCM Rq10's not seeing requester

What release is this? If this is LSF, what do the users have specified in their [PRODUCTLINE]-REQUESTER identity? If you run a par count report, do you see a line for the attempted upload for these 3 users? If so, what error message appears on this line?

we are lsf9

 In the product line it reads test and in the prod line requester field it has the exact same information as the rq 04 record, we don't have a rd30 record like for Req SS. we are pretty vanilla here

we are still on 8.03 apps and running version 9 .0.0.12.7 on the MSCM

 

I'm running the same release. Are you uploading via RAD or Par & Cycle count? For par counts, we usually refer to the par count report which is run via the web interface. Just select the time period where these three users had a failed upload, and the company number they were using. The details on this report usually have enough debugging information to identify a problem.

If this is RAD, I assume there is probably a similar report.

If that doesn't help, you will have to analyze the MSCM log file, but the information you want is more difficult to find and interpret in that log -- even more so in release 9.

This is for par and cycle under reports . That is where we see the Rq10 di not create becasue it doesn't seem to see the requester as a requester. I made sure that the security for the Central staff is all the same and find it funny that some can create RQ10's and others can not. They all have ssop, and requester in portal along with ldap.
So I can not figure out why I have a few that do not work.

In the report is the message "USER [userid] IS NOT A LAWSON USER"?  If so, have them log off the MSC App on the handheld and log back in.

I think the problem might be a cab file. We had to add a patch to the system for MSCM and from what I can see we need to add a cab file to the handhelds, we will see if this clears up the problem.