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PRODUCTION Issue - Need Help ASAP! - Design Studio Changes made

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AG
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6/29/2009 3:50 PM

Platform: ISERIES Version: 8.03 we added a couple of labels to form AP26.1 to display totals. We tested this form in our DEV environment just fine. We moved the new form to production on Friday and today it is not working! The form is displaying all kinds of letters and numbers in the wrong places. It is almost as if the portal is not recognizing the layout of the form? We did rebuild the form Index after we copied the custom form to our production env. Does anyone have any idea what the issue could be? Thanks!

Terry P
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6/29/2009 4:22 PM
Only thing I can think of is your two environments are not on the same release of patches. They may have added a field or changed something. verify that and see if that is true.
John Henley
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6/29/2009 4:26 PM
Do you have a different version of the base form on production vs. dev?
Thanks for using the LawsonGuru.com forums!
John
AG
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6/29/2009 5:23 PM
Terry: I checked with our Lawson Portal Admin and both DEV and PROD are in sync with patches. They are both on the same release of patches. John: This was the first change we have made to the form, thus the base AP26 delivered version was in PROD. TIA!
John Henley
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6/29/2009 5:56 PM
Well, assuming there are NO differences in Portal, Environment, and Apps, the next thing I would look at is to see if there is something wrong with the .XML file, i.e. how did you copy it, etc.
Thanks for using the LawsonGuru.com forums!
John
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6/29/2009 6:35 PM
Can you upload the xml file?
AG
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6/29/2009 6:49 PM
Ok, so I did an "undo" on all the changes we made and rebuilt the index. I unchecked "default presentation" on the custom AP26.1 just to put the base version back and still the form is not displaying the data properly? It keeps displaying letters and numbers jumbled up on the form. I will try and upload the current XML version, which is the base version.
AG
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6/29/2009 7:00 PM
Attached is the XML. This is the one where I removed all the changes we made. This one does not work either, from PORTAL or LID.
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6/30/2009 1:28 PM
I did notice it has a '/' as the first character in the file. Is that supposed to be that way? We did have a issue that does sound somewhat simular to this in that the xml was getting an attribute 'isprotected' put into the xml twice which caused issues. This was on HR11. I had to go in and manually remove the attribute and then everything was fine. It is been quite awhile since I have had an issue like this. You may try the following steps in your dev system 1. Make good backups! 2. Go to %LAWDIR%\law\persistdata\lawson\portal\content\forms and delete your custom form. 3. Rerun rebuild form index. etc. This may get you back to base.
AG
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6/30/2009 1:52 PM
Issue was resolved late yesterday. Problem was resolved after following the steps listed below, as provided by Lawson support. 1) Compile the screen - CRTSCRN8 command 2) Compile AP26 program object on the AS400 3) Rebuild tranxml and XML files for AP26 We actually skipped the last step and simply just ended the LATM job on the AS400 and once that job automatically restarted the form was working again. Thanks to everyone for all the suggestions and help! It is greatly appreciated!