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Forums User Experience Lawson Smart Office

LSO - MMS001 - DROP MENU NOT VISIBLE

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Basb
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Posts: 3
New Member
3/25/2013 8:18 AM
Hello,

I hope to find a solution for a strange problem. We have LSO version 10.0.3.0.31.
There are 250 users and only one user has problems with in transaction MMS001 - Status (MMSTAT), this user has problems with the visibility, the drop down menu is not always visible, there is not scrollbar visible, this is only visible what fits in the screen.
When he restarts the LSO or MMS001 the menu is back again with the scrollbar.

The LSO is reinstalled but that wasn't the solution.

Has someone an idea,  thanks!
Vince
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Posts: 37
Veteran Member
3/26/2013 4:14 PM
I'm guessing this user is on XP? If so, this is an OS problem for which there is a hotfix:
http://support.microsoft.com/kb/943326
Basb
New Member Send Private Message
Posts: 3
New Member
3/28/2013 10:31 AM
Hi,

Thanks for your reply, this user is on Windows 7.

On the internet there was a solution with a reinstallation and a remove of the folder 2.0 (user settings). This solution doesn't work unfortunately.

do you have more solutions probably?


Vince
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Posts: 37
Veteran Member
3/28/2013 3:01 PM
Sorry. No other recommendations. I had only heard of this to be a problem on XP.
The fact that only 1 user is having the problem does suggest a local machine problem and not with Smart Office.
Basb
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Posts: 3
New Member
3/29/2013 7:57 AM
Hi Vince,

At this point the user is working on a different computer (olso Windows 7), the problem has not occurred yet.
So maybe something on the computer was the problem, maybe a local setting or something.

Thanks for you advice and help!