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Forums Expense Management Lawson Time & Expense

Browser crashes at login

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wally
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1/15/2009 3:02 PM

Hello, a bunch of us PSA 3.1.2.367 users have an issue where upon entering our login and password and pressing enter, have internet explorer 6 (and 7) crash.  The window just closes with no error.

My machine was re-imaged and it then worked, but after installing my apps, the same thing happens.  Any ideas before another re-image and loading programs and trying Lawson after each install?

Also, are there any other browsers besides IE that will work?  Firefox just hangs when logging in.

Thanks for any info.

John Henley
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Posts: 3351
1/28/2009 10:29 PM
This is likely an MSXML issue with Lawson Portal. Have you loaded the IE6 patches recommended by Lawson?
Thanks for using the LawsonGuru.com forums!
John
GaryW
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1/29/2009 5:03 PM
Where could we find the list of patches that Lawson recommends? 

Thanks,
Gary
John Henley
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Posts: 3351
1/29/2009 5:25 PM
Take a look at this Lawson article, which gives some troubleshooting techniques, and has links to the patches: http://kmcollections2.law...TALLOGIN_DOCBOOK.HTM
Thanks for using the LawsonGuru.com forums!
John
GaryW
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Posts: 5
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1/29/2009 6:02 PM
Where can we find a list of Lawson recommended patches?

Thanks,
Gary
GaryW
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1/30/2009 2:28 PM
Thanks for the link, I will check it out and report back if I find anything.

Gary
GaryW
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4/10/2009 1:45 PM

John, I did steps one and 2 (installing the MSXML 4 SP2 and it's update) and my issue seems to be solved.  Thanks a million!

Gary

GaryW
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4/16/2009 8:06 PM
I did number 1 and 2 from the link and it now works.

Thanks!

Gary