I am looking for information on Epic OpTime and how it relates to Lawson. We are using the Cloverleaf clinical bridge to send product information to Epic Optime (IC524). The issue we are having is we are being told by the EPIC team that if we update a description or manufacture number on an item, when it comes accross the interface and updates the EPIC "SUP" record it reopens all closed patient records that have that item and attempts to rebill. Is anyone else facing this issue? Is there a setting in EPIC that controls this?
Thanks for any insight.
Since the subject is opened - we also use a similar interface and have a problem with cancelled and rescheduled cases depleting Lawson. We are not able to tell Lawson the to restore inventory for canx or rescheduled cases.
Is this a problem for others? Did we set it up wrong?
Like Kat, we have a customized interface that runs the items into EPIC OPTIME. Item updates run twice per day and we have never encountered any issues with resending patient charges. I asked our head Optime builder to get his thoughts on the issue. He says:
Our experience is OpTime will suggest resending charges, but only if the cost (and therefore patient charge) or the charge code changes. This does not happen until the log is opened in the post charges navigator, however. There is nothing that happens at the time of the interface running which goes back and updates each log on which the supply was used. That would be an incredible performance hit on the server, if it happened that way.
SUP records are stored in incremental records, each time a value changes. That record is associated with a particular date. OpTime looks for the record that was in effect on the date of the log. Only if it changes will the charge be suggested to change.
So the behavior described below isn’t really our experience. If another facility has their system configured differently, that may be their experience, but I doubt it.
Thank you,
Tom
As for the cancelled cases issue - yes, absolutely we have the same problem. The issue for us is that the systems have no way of knowing whether or not the carts have been picked already in sterile processing. Since they could be at any stage and we've already decremented the inventory (done automatically when the pick lists print,) we have trouble with the credits. Sometimes the case is cancelled with the supplies already in the OR; sometimes the pick list has printed but nothing has been done. It is a completely manual process for the inventory coordinator and relies on staff to give her the print outs for cancelled cases.
I created a custom sql script for Epic. I felt that the IC5xx files weren't going to supply all the information they needed.