Today I've run into a new issue. Starting this morning our Fax Integrator has stopped sending faxes to the Windows Fax and Scan program. Here's a snippet of Fax Integrator log. Any insight would be appreciated.
12/29/2020 2:08:46 PM : l_TRACE : FaxProcess.SelectAndFax 12/29/2020 2:08:46 PM : l_TRACE : FaxServices.New 12/29/2020 2:08:46 PM : l_TRACE : CommonRoutines.GetOSVersion 12/29/2020 2:08:46 PM : l_TRACE : Operating System: Microsoft Windows NT 6.1.7601 Service Pack 1 12/29/2020 2:08:46 PM : l_TRACE : Operating System: 6.1.7601.65536 12/29/2020 2:08:46 PM : l_INFO : Selecting Records for Faxing 12/29/2020 2:08:46 PM : l_TRACE : FaxDB.CreateDataTable 12/29/2020 2:08:47 PM : l_TRACE : CrystalFaxReport.new() 12/29/2020 2:08:57 PM : l_TRACE : FaxDB.CreateResultSet 12/29/2020 2:08:57 PM : l_TRACE : FaxProcess.GetDetailDataSet 12/29/2020 2:08:57 PM : l_TRACE : FaxDB.CreateDataSet 12/29/2020 2:08:57 PM : l_TRACE : CrystalFaxReport.CreateFaxFile(ByVal faxDetails As DataSet, ByVal reportPath As String) 12/29/2020 2:08:57 PM : l_TRACE : reportPath: C:\Program Files\Lawson Software\Fax Integrator\Crystal\portrait.rpt 12/29/2020 2:08:57 PM : l_TRACE : FileName: 132537425379997828 12/29/2020 2:09:07 PM : l_TRACE : Data lines: 115 12/29/2020 2:09:07 PM : l_TRACE : outputPath: C:\Program Files\Lawson Software\Fax Integrator\send\132537425379997828.rtf 12/29/2020 2:09:17 PM : l_TRACE : Output Fax file created: C:\Program Files\Lawson Software\Fax Integrator\send\132537425379997828.rtf 12/29/2020 2:09:18 PM : l_TRACE : Sender.New(ByVal senderIndex) 12/29/2020 2:09:18 PM : l_TRACE : FaxDB.New 12/29/2020 2:09:18 PM : l_TRACE : FaxDB.GetDatabaseRecord 12/29/2020 2:09:18 PM : l_INFO : Submitting Fax for PHILIPS HEALTHCARE 12/29/2020 2:09:18 PM : l_TRACE : FaxServices.SendFax(ByVal faxNumber As String, ByVal vendorName As String, ByVal sendFile As String, ByVal coverPage As String, ByVal subject As String, ByVal comments As String) As String 12/29/2020 2:09:18 PM : l_TRACE : faxNumber: +1 (800) 2277843 12/29/2020 2:09:18 PM : l_TRACE : vendorName: PHILIPS HEALTHCARE 12/29/2020 2:09:18 PM : l_TRACE : sendFile: C:\Program Files\Lawson Software\Fax Integrator\send\132537425379997828.rtf 12/29/2020 2:09:18 PM : l_TRACE : coverPage: 12/29/2020 2:09:18 PM : l_TRACE : subject: 921555-0000--000, 12/29/2020 2:09:18 PM : l_TRACE : comments: 12/29/2020 2:09:18 PM : l_TRACE : Connnecting to Fax Server: 12/29/2020 2:09:18 PM : l_TRACE : Connnected to Fax Server: 12/29/2020 2:09:18 PM : l_TRACE : OS: Windows 7 12/29/2020 2:09:18 PM : l_TRACE : API Version: 196608 12/29/2020 2:09:18 PM : l_TRACE : Build: 7601 12/29/2020 2:09:18 PM : l_TRACE : Version: 6 12/29/2020 2:09:18 PM : l_TRACE : objFaxDocument.Body: C:\Program Files\Lawson Software\Fax Integrator\send\132537425379997828.rtf 12/29/2020 2:09:18 PM : l_TRACE : objFaxDocument.DocumentName: 921555-0000--000, 12/29/2020 2:09:18 PM : l_TRACE : Priority: fptNORMAL 12/29/2020 2:09:18 PM : l_TRACE : Recipient: PHILIPS HEALTHCARE 12/29/2020 2:09:18 PM : l_TRACE : Fax Number: +1 (800) 2277843 12/29/2020 2:09:18 PM : l_TRACE : No cover page 12/29/2020 2:09:18 PM : l_TRACE : objFaxDocument.ScheduleType: fstNOW 12/29/2020 2:09:18 PM : l_TRACE : objFaxDocument.Subject: 921555-0000--000, 12/29/2020 2:09:19 PM : l_ERROR : Error submitting Fax 12/29/2020 2:09:19 PM : l_ERROR : Message: Operation failed. 12/29/2020 2:09:19 PM : l_ERROR : Error code: -2147024883 12/29/2020 2:09:19 PM : l_ERROR : Stack Trace: at FAXCOMEXLib.IFaxDocument.ConnectedSubmit(FaxServer pFaxServer) at FaxIntegrator.FaxServices.SendFax(String faxNumber, String vendorName, String sendFile, String coverPage, String subject, String comments, Sender sender) 12/29/2020 2:09:19 PM : l_ERROR : System.Runtime.InteropServices.COMException (0x8007000D): Operation failed. at FAXCOMEXLib.IFaxDocument.ConnectedSubmit(FaxServer pFaxServer) at FaxIntegrator.FaxServices.SendFax(String faxNumber, String vendorName, String sendFile, String coverPage, String subject, String comments, Sender sender) 12/29/2020 2:09:19 PM : l_INFO : No Fax Job Id. Check log for errors 12/29/2020 2:09:19 PM : l_TRACE : CrystalFaxReport.Dispose 12/29/2020 2:09:19 PM : l_TRACE : FaxServices.Dispose
we are running into the same issue - updated the fax Integrator and now we get a portrait error and for the fax no fax ID