Inquiry about Implementation (Standards & Results)

I haven't done an implementation, but I have worked in a a very similar org and went through multiple upgrades and module additions.

1) Implement all modules you want at the same time. Doing different phases of modules will create extra work in building mappings between legacy systems and lawson for the period of time between phases.

2) We put in Kronos. It was a 2 year disaster. Support from Kronos was nearly non-existent. It didn't work right even after I left. I have heard many similar horror stories from other Kronos clients.

3) If I were to do an implementation or major upgrade now I would hire Lawson Professional Services. They are not the cheapest option, but they do have the most training and resources, plus you can apply pressure on your account rep if you feel they are not meeting expectations. Also, I hear that they do offer some discounts if you negotiate their services into the purchase of the software.

4) Lawson 9 has basically been a new implementation for all customers. I would shoot for 12 months end-to-end for the project. This includes planning, design, testing, implementation.

I will use the words "it depends" as a very general guideline for an NEW implementation of Lawson. If you've got an existing Lawson system and are looking to upgrade, then things get different.

For a new LSF9 environment implementation, the install of just LSF9 only (no applications) itself could take from a week to a month. Depends on what type of platform (unix, or windows), users (using existing corporate LDAP or new one), .. .also do you already have hardware, sofware purchased?

So many factors come into play it's difficult to give you a time estimate because every company is different.

From my experience, I've seen environment implementation in one phase and apps in another. Then there is LSF9 security if you plan to use it. There is training too. Then interfaces, customizations, etc.

Regarding Kronos. Kronos can work well but it depends on how it's installed and configured. And how well your people are trained to use it. I've seen some good implementations. Feeds to and from Lawson work OK.

Since you are a hospital, you are probably looking at RSS (for procurement) along with other Portal Products.

If you're looking at Lawson Professional Services, I would also suggest you look at other options, for not only price but also skill, qualitiy and knowledge level of the consultants. This isn't necessarily a knock on LPS, but there are other companies who do a great job at a better price.

Hope this helps.

-Roger