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401k Company Match issue

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LoriN
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Posts: 5
Basic Member
3/31/2017 5:21 PM

    We use one plan for our 401k for both Roth and non-Roth.  We have a 100% match up to 3% using a Match Limit Schedule.  You may or may not have this same setup since there are several ways to configure the match.  When we were on 9.0.1, we were not experiencing any issues.  Since going live on 10.0.6 apps, we are having issues with the Company Match PR14 records. 

    1. When we ran the BN105 for the new 2017 records, the PR14 descending balance for the new deduction copied from the prior deduction instead of starting with the new year total max of $8100.  So some employees who were at or near the match in 2016 have not received some or all of their match in 2017. 

    2. We are also experiencing an issue when an employee is changing back and forth between Roth and non-Roth, the PR14 descending balance moving forward is from the last occurrence of the same deduction code, even if that PR14 is from a prior year.

    3. If the PR14 company match deduction descending balance is manually updated to be correct, the one situation that was updating correctly(changing from a non-Roth to Roth deferral) no longer works.

      We have a ticket open with Infor, but they have not been able to reproduce our results.  In addition, they gave us a set of patches(885 compiles) that was supposed to get us to the current version they are on.  This patch has not resolved our issues.

      Just checking to see if you have the same setup, and if you have, did you have this issue and have a resolution.

    Margie Gyurisin
    Veteran Member
    Posts: 538
    Veteran Member
    4/3/2017 7:40 PM
      I just looked at an employee who recently changed from roth to pretax and the balances are correct. Prior to the change she had 200 received from company so her PR14 balance was 7900. That shows on the PR14. Her new PR14 record must have begun with the 7900 because she has had 258.16 deducted so far and the balance on the current PR14 record is 7641.84.

      So far, so good.
      Mary Porter
      Veteran Member
      Posts: 337
      Veteran Member
      4/3/2017 9:47 PM

        We had the issue last year and this fixed it KB 1677154.


        Also, you should be on the lookout when you make changes to employees with both a pre-tax and a Roth in one plan. The Pre-tax employee, roth employee and roth employer deductions all stop and re-start, but the pre-tax employer deduction creates a new deduction but doesn't put a stop date on the old one. So you can get multiple match deductions. It's not just us that it is happening to. We logged a ticket with infor but pretty much got nowhere last year so now we do an add whenever someone makes a change to a PT/AT combo plan. And we audit before, during and after payroll to make sure it doesn't happen. 

        Margie Gyurisin
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        Posts: 538
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        4/3/2017 11:09 PM
          We had an issue with all our DC plans earlier this year and pretax deductions. I can't isolate exactly which CTP fixed it since we also loaded many ACA CTPs. We are now auditing for duplicate deductions as well.