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EMSS - one user cannot see details from getSEAPhrases

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Jwiff
Basic Member
Posts: 12
Basic Member
11/22/2011 8:58 PM

    I have hundreds of EMSS users without issues, but I have 1 user who cannot see any label that is generated by the getSEAPhrase function.  His wife also works for uas & has the same issue when she uses this PC.

    I'm thinking there is something blocking the access to the xml file, or determining their language perference, etc.

    Any thoughts on where to start?

    LSA and persistdata look like all the other users.

    I think they are on IE7, but waiting for confirm on that.

    Anythoughts would be great.

    Greg Moeller
    Veteran Member
    Posts: 1498
    Veteran Member
    11/22/2011 9:08 PM
      Check for pop-up stoppers?  Turn them off.
      John Henley
      Posts: 3353
      11/22/2011 9:27 PM
        I have seen this with IE8 and IE9 but not IE7. Make sure they have the site set as a trusted site. Also try using compatibility mode. You can set an HTTP header to force lower version.
        Thanks for using the LawsonGuru.com forums!
        John
        Jwiff
        Basic Member
        Posts: 12
        Basic Member
        12/1/2011 1:58 PM
          Greg,  Yes - I looed for pop-up blockers, but thanks for the reply.

          John, Thanks for the compatibility mode idea -- I think that might be the answer. Unfortunately, the one user with the problem has lost interest.  I'll keep working on replicating the problem.
          Jwiff
          Basic Member
          Posts: 12
          Basic Member
          12/4/2012 3:31 PM
            Ran across another user with similar problem - this one in IE9.  Used compatibility mode and it worked fine.  Thanks for your help & suggestions.