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Rich client login error

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BDT
New Member
Posts: 5
New Member
6/25/2013 4:41 AM
    Hi ,

    I have successfully installed Landmark product but when i try to log in to the rich client interface with Lawson log in credentials it gives me invalid user name/password error. Is there a default log in credentials for Landmark or can I create a new user ID to log in. Please help me solve this issue.

    Please refer the attachment for more information.

    thanks
    regards
    BDT

    Kwane McNeal
    Veteran Member
    Posts: 479
    Veteran Member
    6/25/2013 5:07 AM
      A basic install creates only the OS identity for actor 'lawson'. You'll need to create the rest manually.

      Kwane
      BDT
      New Member
      Posts: 5
      New Member
      6/25/2013 5:18 AM
        Hi ,

        Can you please explain how to create a new identity manually.

        Thanks
        regards
        BDT
        elessarfl
        Basic Member
        Posts: 4
        Basic Member
        8/30/2013 4:53 PM
          Hi BDT and Kwane,
          We are getting the exact same error msg. What is the resolution to this issue?
          Thanks
          PKS
          Advanced Member
          Posts: 23
          Advanced Member
          11/25/2015 7:12 PM

            Hi All ,

            My customer is also facing the same issue for users .

             We are on cloud and ADFS is complete

            1) User has thick client identity 

            2) Required roles are available 

            I am able to login as lawson (cloud domain) 

            Apart from the above what else do I need to check 

            Carl.Seay
            Veteran Member
            Posts: 109
            Veteran Member
            11/25/2015 10:47 PM
              On cloud, make sure you're using the domain when logging in (user@domain.com). Also, make sure 'ignore case' is checked off on the SSOP login scheme.
              PKS
              Advanced Member
              Posts: 23
              Advanced Member
              12/2/2015 12:54 AM

                Hi Carl , Thanks for the response .

                Where should I be checking this ?

                Carl.Seay
                Veteran Member
                Posts: 109
                Veteran Member
                12/14/2015 4:45 PM
                  In Rich Client, under the GEN product line. There is a menu option for Login Schemes. It would be a custom name, but it probably has LDAP_BIND or ADFS in the name.
                  PKS
                  Advanced Member
                  Posts: 23
                  Advanced Member
                  12/15/2015 6:39 PM

                    Thanks Carl .

                     

                     

                    PKS
                    Advanced Member
                    Posts: 23
                    Advanced Member
                    12/16/2015 10:09 PM

                      Just came back to update on my problem cause and solution

                       

                      This customer's LDAP tree was not following standard format

                       

                      Userid1@company.XXX ,userid2@company.YYY

                       

                      I had to match the thickclient identity to match as per IFS