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Error trying to delete user from Rich Client

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pops
Advanced Member
Posts: 46
Advanced Member
10/3/2016 2:27 PM

    We are running Lawson 10.  I have a task to delete a user from the Rich Client.  When I do, I receive the following error:

     

    Cannot Delete: At Least One Associated Metrics Exists

     

    I am assuming that there is a work unit that is waiting to be approved by this user but I cannot seem to be able to find it.  Is there a way to find out what's tied to the user so I can delete that and then the user from the Rich Client?  Maybe someone can supply me a workflow or sql code to do this.  This is going to be an ongoing thing when we have requests to delete users from the Rich Client.

     

    Thank you in advance!!!

     

    Pops

    pops
    Advanced Member
    Posts: 46
    Advanced Member
    10/10/2016 4:24 PM
      We are running Lawson 10. I have a task to delete a user from the Rich Client. When I do, I receive the following error:



      Cannot Delete: At Least One Associated Metrics Exists



      I am not sure what the error means and how to resolve it. Can anyone please help me.

      Thank you!



      Thank you in advance!!!



      Pops
      Jeff Shumate
      Advanced Member
      Posts: 31
      Advanced Member
      10/11/2016 5:53 PM
        It is not just an active work unit that could cause this message. If they have ever taken action on a work unit, they would have a metric as well. My understanding is that the user can be deleted once the work unit is archived. We have not reached the timeframe required by management to archive yet, so I don't have first-hand knowledge. Our process until then is to remove all the user's filters, etc. It is not perfect, but at least we can see pretty well who no longer has an inbasket.