Hi Chris & Jared,
Jared: The identity and domain are the account that will be tied to your OS service. Typically, for Smart Office, I just leave this as is (System/servername) - this means that the LocalSystem account on the Smart Office server is used as the account.
Chris: Do you see that all of the files from the LSF system were brought over when you installed DSP in LifeCycle Manager? For example, go to $DSSO_HOME and look for /java/thirdParty - does this directory exist with files inside of it? The C:\lawson\dsso directory will also contain logging that can be useful for troubleshooting installation issues with DSSO.
Hope this helps!
Hi Chris,
I'd start with installing the latest Smart Office hotfixes for your version.
If that doesn't resolve the issue, I'd recommend doing a Fiddler trace and reviewing the HTTP requests for clues. Another possible problem that I've seen (depending on your LSF patch level) is related to an LSA profile not being assigned a datasource. The snippet below is from Xtreme:
Log into Lawson Security Administrator (LSA) and select Profile Management > Profile Assignment and review the datasources and corresponding profiles. If GEN, LOGAN or your productline is not assigned to a datasource, assign one using the 'User Profile' drop down at the bottom of the screen and press 'Assign'.
Good luck!
Anna