I would like to know how other companies handle system support with in house installations. With the upgrade to LSF9, there is a marked increase in complexity. THe biggest obstacle seems to be around Websphere. WHat training did your companies have for Websphere to support Lawson?
Here is a link to a course.
http://www-01.ibm.com/sof.../index.html#wasv61ac
You probablly want 6.1 but there is also 6.0
Your PFI developers do not need the Websphere training. Really, the only people who will need the the Websphere training IMO is the person(s) who will be installing and/or admininistering Websphere.