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Lawson Portal Logon Issues Test and Production

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NickC
New Member
Posts: 3
New Member
1/27/2015 6:04 PM

    Hello,

    I am experiencing some intermittent Logon issues in our Production and Test environments.   When you logon it will spin and then blank out the username and password fields after about 30 seconds.  This goes on for about 10-15 minutes then clears up for a period of time and comes back.  This happens in both our Test and Production environments.  We have bounced both application servers and DB server with no luck.  The only think that has changed in the past 2 weeks is that we installed Yearend W2 patching.  Does anyone have any ideas or any Logs that I should be looking at pertaining to logon/authentication?  Thanks in advance.


    NickC
    New Member
    Posts: 3
    New Member
    1/27/2015 6:06 PM

      If this helps,

      Our Lawson 9.0.1.13 environment is running on Windows Server 2008 R2 

      Oracle Database on separate Linux Server.

      John Henley
      Posts: 3353
      1/27/2015 7:15 PM
        Are you using LSF for SSOP/Portal password authentication, or are you using ldapbind to a separate LDAP, e.g. Active Directory?
        If you are using ldapbind, has anything changed with the external LDAP/AD server, IP address, etc..?
        Thanks for using the LawsonGuru.com forums!
        John
        Carl.Seay
        Veteran Member
        Posts: 109
        Veteran Member
        1/27/2015 7:40 PM
          To piggy back off Mr Guru, I've had a similar issue in the past and it was due to Active Directory issues (A non-AD DC was added to the load balancer group of DC's). You may find something in the $LAWDIR\system\lase* logs.
          John
          Basic Member
          Posts: 6
          Basic Member
          2/24/2015 2:43 PM
            We are experiencing the exact same issue on our Windows server. The issue started after we upgraded our environment to version 9.0.1.11. Our logs indicate the websphere server is crashing. in 15 minutes or so, the problem goes away. we have yet to resolve this.
            Jwiff
            Basic Member
            Posts: 12
            Basic Member
            3/4/2015 2:15 PM

              We had the same problem (LSF: 9.0.1.13) - could not hunt down actual cause (it seemed to be in the websphere side).

              Work around: We forced a logoff to clear the Lawson (SSOP) credential by creating an html that had a button (fix login) - this ran the following:

              var tmpURL = gProtocol + '//' + gHost + '/sso/SSOServlet?_action=LOGOUT&_loggedOutUrl='+ gProtocol + '//' + gHost + '/lawson/portal/index.htm';

              window.location.href = tmpURL;

              It isn't practical to communicate this to all our ESS users, but for the Portal users, this gets them back online sooner.