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Forums Performance Management Lawson Business Intelligence/Reporting/Crystal

LBI Server Out of Memory

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thummel1
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Posts: 121
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1/13/2017 2:22 PM
    We have been experiencing a routine weekly outage with LBI. Users receive the message "LBI Server Out of memory".

    We were informed that it could be due to the volume of activity on the RAS Server, and suggested remedies included changing reports to not open in a Crystal Report viewer so that it bypasses the RAS Server. That was done on the reports that seemed most problematic yet the issue continues. Another suggestion was to rebuild more complex reports residing in Crystal in other systems that are less taxing, such as SQL Developer or SQL Server Management Studio.

    My question is, has your organization dealt with this error before and what did you do to remedy?

    Thank you for your time.
    Carl.Seay
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    Posts: 109
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    1/13/2017 3:08 PM
      That message may be coming from WebSphere, meaning that the application server JVM has run out of memory. The WebSphere SystemOut.log should confirm that.

      If it is WebSphere, and assuming you have memory available on the server, you could try increasing the max heap size and restarting the application server. I wouldn't recommend increasing the max heap over 4096 (4 GB).
      Greg Moeller
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      Posts: 1498
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      5/30/2017 8:46 PM
        You could also create another RAS instance, and modify the clientSDKOptions.xml file to balance the report traffic between the number of RAS instances that you have. We currently have 2 RAS instances... and have eliminated the out of memory error.