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Forums Performance Management Lawson Business Intelligence/Reporting/Crystal

Lost Data Settings

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Katy Prince
Advanced Member
Posts: 27
Advanced Member
4/16/2018 2:43 PM
    Old reports have these data settings:
    Datasource in Report:
    Override Datasource
    Default User ID
    Default Password
    Confirm Password
    When Viewing Report:

    But when I try to publish a new report all of the above is missing... Anyone else ever run into this?

    See attached.
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    Greg Moeller
    Veteran Member
    Posts: 1498
    Veteran Member
    4/16/2018 2:52 PM
      It's been a while since we've seen this, but yes. We have seen this before.
      It was caused (at least for us) by the RAS server not being available, or started
      when the reports were published.
      Make sure your RAS server is up and re-publish.
      Katy Prince
      Advanced Member
      Posts: 27
      Advanced Member
      4/16/2018 3:53 PM
        Thank you. Now... How do I know which server is my RAS server? I thought it would be the SAP Crystal Reports Server, but when I restarted the services in the Central Configuration Manager there, it didn't help.
        Greg Moeller
        Veteran Member
        Posts: 1498
        Veteran Member
        4/16/2018 5:05 PM
          Go to Reporting Service Administration link
          Select Settings
          Look at the Default Report Application Server box

          If this has a value in it, that is your RAS server.

          If it is empy, you need to look at LBI_HOME\ReportingServices\Reporting Services.ear\erswar-10.6.0.0.war\WEB-INF\lib\clientSDKOptions.xml file (replacing LBI_HOME with whereever your LBI folder lives and possibly replacing the 10.6.0.0.war with whatever version you are running.
          Look at this file-