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Unsubscribed user - how to resubscribe?

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David Levine
Basic Member
Posts: 6
Basic Member
12/26/2012 1:49 PM
    Hello,

    A user has accidentally unsubscribed to a scheduled report (by clicking on the Unsubscribe Link). Strangely, we're unable to resubscribe her. Some notes: despite clicking on the link, her name still appears as on the distribution list in the Schedule Options-->Report Users list. Additionally, we've tried removing her name from the list and re-adding it, as well as creating a new schedule. Any thoughts on how to proceed, short of republishing the report or publishing as a new report and creating a new schedule?

    Thanks.
    Tags: schedule unsubscribe
    Matthew Nye
    Veteran Member
    Posts: 514
    Veteran Member
    12/26/2012 1:57 PM
      David,

      Just for clarification, the user is logging in directly to Smart Notifications to perform this action? And what version of SN are you on?
      Tags: schedule unsubscribe
      If any of my answers were helpful an endorsement on LinkedIn would be much appriciated! www.linkedin.com/pub/matthew-nye/1a/886/760/
      David Levine
      Basic Member
      Posts: 6
      Basic Member
      12/26/2012 2:16 PM
        Hello Matthew,

        Thanks for writing. We're not using Smart Notification; LBI Reporting Services version is 9.0.2.2.96.

        Thanks.
        Tags: schedule unsubscribe
        Matthew Nye
        Veteran Member
        Posts: 514
        Veteran Member
        12/26/2012 2:54 PM
          sorry, i missed that. for some reason i saw SN. however still the same question. I assume they have the ability to view the details of a report, are entering via a Report List and youve given them permission to work with the report?

          also, if they are added as a report user on the schedule then there should either be a line in the SystemOut.log file of an attempted delivery when the schedule kicks off or an error message. Do you see either of these after the schedule is fired?
          Tags: schedule unsubscribe
          If any of my answers were helpful an endorsement on LinkedIn would be much appriciated! www.linkedin.com/pub/matthew-nye/1a/886/760/
          Robby
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          Posts: 87
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          3/5/2013 5:19 PM
            Was this ever solved? I have the same issue and remember seeing this post--
            I thought I might follow-up on this before I began to spin my wheels :-0

            Thanks!
            Robby
            Tags: schedule unsubscribe
            David Levine
            Basic Member
            Posts: 6
            Basic Member
            3/5/2013 6:18 PM
              Hi Robby,

              Unfortunately, the only successful solution I've found to-date is the "nuclear" option - to publish as a new report, recreate the scheduler and add in all the report users.

              HTH
              Tags: schedule unsubscribe
              Robby
              Veteran Member
              Posts: 87
              Veteran Member
              3/5/2013 8:00 PM
                David -

                Someone said that this would work>>see below<< I tested and it does! :-)

                1) Make sure the person who "unsubscribed" themselves has access to "My Reports" on a FS Dashboard tab. [under their ID, of course]
                2) In the left navigation bar, select "Unsubscribed Email" This will produce a list of any reports to which the person WAS subscribed but is no longer.
                3) Place a check in the box to the left of the report name that they want to re-subscribe to.
                4) Click the "Subscribe" button at the top and voila! They're back in business!

                -Robby
                Tags: schedule unsubscribe