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Smart Note "sender email address"

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timbomom
Advanced Member
Posts: 28
Advanced Member
1/21/2014 2:44 AM
    My question involves the "sender email address" for a smart note. In our installation, the Smart Notes are being sent with the "sender email address" of a specific employee. I've been asked to change this email address to that of another employee. So I looked in the documentation.

    The documentation says to edit the \\conf\DeviceTypes.xml file and change the From attribute to the sender email address to use for the device type.

    The problem is, the xml file we are using has the default entries (see below). The employee email address that Smart Notes is using is not in the DeviceTypes.xml.

    Sample entry from DeviceTypes.xml:


    So, where is Smart Notes getting this specific employee's email address from?

    Thanks in advance,
    Patricia
    Matthew Nye
    Veteran Member
    Posts: 514
    Veteran Member
    1/21/2014 3:12 AM
      Patrica,

      Unless youre working with a very old version, its much more simplistic.

      Go to the Install Validator for SN and show all steps. step 17 has the universal setting. if you want to change it for a specific Notification its in the last step when editing the notification under More Options.

      HTH,
      Matt
      If any of my answers were helpful an endorsement on LinkedIn would be much appriciated! www.linkedin.com/pub/matthew-nye/1a/886/760/
      timbomom
      Advanced Member
      Posts: 28
      Advanced Member
      1/21/2014 3:54 AM
        Matt,

        Thanks a million!

        Patricia