Hi, we also manage our orders by departments. So each buyer is responsible for a group of departments. A buyer could have multiple departments on one PO, and when the PO is received the system prints delivery tickets and breaks the orders back out by department.
We too have found this gives the best customer service to our departments, as they always have their same buyer (regardless of which vendor the products come from).
We have tried to have certain vendors compile only on certain days, but haven't had any luck on making that work.
Hi, we are set up by Department, definitely better customer service as the end user only needs to call their buyer regardless of the product they are ordering (and what vendor).
We have it set up per Requesting location (RQ01) this routes all purchase orders to the buyer listed. I would be interested in knowing if the PO10 Buyer trumps RQ01 as well. We currently do not have any buyers set in PO10.
No, we did not change to a new process. The PM left the organization.
Our buyers use PO23 to select the items they want to pull with PO100, however this is not perfect either because they are used to using the filter with their buyer code and not all items have a buyer code set in IC12.