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Not receiving email updates

10 Replies

1 Subscribed to this topic

38 Subscribed to this forum

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Sheri

Veteran Member

Posts: 163

11/5/2014 3:27 PM

Hi, I am no longer receiving email notifications from postings. I have tried changing my settings, etc. But I still am not receiving notifications, can someone tell me what I need to do to receive them again?

Thanks

Sheri

John Henley

Posts: 3353

11/5/2014 8:29 PM

Are you referring to forum posting notifications from this LawsonGuru.com ?
If so, the notification subscriptions are set for each forum.
For example, for this forum, the forum URL is
https://www.lawsonguru.com/forums/scm/s3scm/
if you go to that page, there is a 'subscribe to this forum' checkbox.

JonA

Veteran Member

Posts: 1163

11/6/2014 11:47 AM

I haven't been receiving posting notifications for a more than a year even though I'm subscribed to many. I also can't edit my profile or access messaging. Although I can access messaging from my iPhone.

John Henley

Posts: 3353

11/6/2014 11:56 AM

Are you referring to forum posting notifications from this LawsonGuru.com ?

JonA

Veteran Member

Posts: 1163

11/6/2014 1:21 PM

Correct, everything I referred to above was regarding LawsonGuru.com.

John Henley

Posts: 3353

11/6/2014 1:30 PM

JonA,
I checked the outgoing email logs and messages are going out to your email address.
If you aren't getting them, this usually means they are blocked as spam by your email server and/or they are going to your junk mail folder.

John Henley

Posts: 3353

11/6/2014 1:31 PM

Sheri, same applies to you.
I checked the outgoing email logs and messages are going out to your email address.
If you aren't getting them, this usually means they are blocked as spam by your email server and/or they are going to your junk mail folder.

JonA

Veteran Member

Posts: 1163

11/6/2014 2:34 PM

I've checked that before and nothing found in the junk mail folder. How do I verify that my address is correct? Is that in my profile? I can see my profile but can't edit it.

sfrench

Basic Member

Posts: 11

11/12/2014 12:41 AM

HI Jon!

I had the same issue and I had to have my Lawson I/T Sr. Director approve and basically would not take no for an answer to make sure this site and any emails coming from this site were on the security list as a trusted site or sender. After that I have had no issues. Maybe that is the solution.

Sara

Sheri

Veteran Member

Posts: 163

11/19/2014 2:06 PM

I am subscribed as well, and am not seeing them in my firewall either.

John Henley

Posts: 3353

11/19/2014 2:19 PM

Posted By sfrench on 11/11/2014 7:41 PM

HI Jon!

I had the same issue and I had to have my Lawson I/T Sr. Director approve and basically would not take no for an answer to make sure this site and any emails coming from this site were on the security list as a trusted site or sender. After that I have had no issues. Maybe that is the solution.

Sara

Thanks Sara, that is generally the issue. Since lawsonguru.com sends out so many emails and is also the domain used for sending out the LawsonGuru Letter newsletter, it is sometimes flagged as spam or advertising by filtering systems. Try speaking to someone in charge of your email system, find out what solution they use for spam filtering, and beg, plead, and bribe the administrator to whitelist lawsonguru.com. :)