We've been using the fax integrator for our fax and email PO's since we went live with Lawson in 2012. We're wondering what other organizations use. If you do use the fax integrator, are you satisfied with it and do you have someone on site who is a knowledgeable resource when there are issues? Thanks!
I have found Fax Integrator to be very reliable and easy for end users to self-manage. One disadvantage is that you have to set up a "dedicated" PC and unless something has changed in the past few years, someone has to monitor the PC regularly to determine if any faxes have failed. That said, it is a very user friendly user interface that allows you to sort and/or search on any field in the transmission screen. It also allows the user to correct fax numbers and resend directly from that screen.
Other options that I know of include MHC and GHX. I also have heard that Right Fax can be used, but I haven't been able to see it in action.
With GHX, you actually send your POs to GHX via EDI and GHX will convert the PO to a fax or email and will send it to the suppliers. The PO will also contain a url address that the supplier can use to return an EDI PO Acknowledgement. This is pretty good stuff, however the "con" is that you must "register" each supplier with GHX and this process can take days, sometimes weeks, and therefore leads to a troubling situation for sending faxes to new suppliers
I haven't worked much with MHC but have a client that uses it and really likes it.