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PO31 - Vendor Returns

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Shannon S
Basic Member
Posts: 28
Basic Member
1/21/2019 1:53 PM

    We are new to generating vendor returns out of Infor and was hoping someone could share their process with us. 

    Is your buyer/purchasing team responsible for creating the vendor return? If so, do they also "ship" it out or is that part on the receiving team? 

    If anyone has any documentation they could share regarding their process, that would be extremely helpful!

     

    Thanks,

    Shannon

    David Williams
    Veteran Member
    Posts: 1127
    Veteran Member
    1/21/2019 2:07 PM
      What I've typically seen it that the Buyer is responsible for creating the Return and the Receiving Department for shipping it back to the vendor. Then, depending upon how you setup the Return, Accounts Payable has to match the Credit to the Return in order to close it.
      David Williams
      David Williams
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      Posts: 1127
      Veteran Member
      1/21/2019 2:08 PM
        You can create a Return from an over-shipment Buyer Message (if you're system is setup to create these) or you can key it directly on PO31.
        David Williams
        Stephanie
        Veteran Member
        Posts: 86
        Veteran Member
        1/21/2019 2:11 PM
          Hi Shannon, What David noted is most typical. Here's a link to a webinar that talks through some tips and tricks with PO31 Vendor returns. Picks up at about 2:00. https://www.youtube.com/watch?v=xwrcBHZXjVA
          Stephanie Kowal | skowal@rpic.com