What is everyone using to track recalls? We don't have the Infor Lawson version that has the recall management currently and won't for a couple years. We currently have a manual process in Supply Chain where we identify departments that have or have used the supply in question, email managers of those affected departments if the item is not in their Omnicells to have them locate supplies in their different areas, require them to respond to our request to segregate, educate, or dispose. Once responses are received SCO fills out any necessary paperwork and returns to manufacturer or vendor.
The SCO portion of the process works very well for processing Recalls but we constantly struggle with getting responses from department managers and tracking who and who hasn't responded can be a labor intensive process. What system or tools are others using to keep on track with Recalls? does your system integrate with Infor Lawson?