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bookmarks error

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Jay2
Veteran Member
Posts: 84
Veteran Member
3/16/2012 7:35 PM
    when user tries to change bookmarks or automatic update they get the following error:

    Window pops up with

    message from webpage

    FileMgr Error:
    ERROR: TypeError
    Number: 5007
    Message: 'this.ds.getElementsbyTagName(...).0' is null or not an object
    Description: 'this.ds.getElementsByTagName(...).0' is null or not an object

    Function: getResponse
    File: objects/FileManager.js
    Version: 1.11.2.5.4.10.14.2 2007/02/06 21:17:28



    I have tried to change the portal role.

    I have removed the user from Lawson Security Administrator and added her back.

    still getting the error anytime I try to add/remove bookmarks.
    Greg Moeller
    Veteran Member
    Posts: 1498
    Veteran Member
    3/19/2012 2:33 PM
      Do they have access (security) to LOGAN? CKPOINT, LOBKMARK, LOBKCONFIG, LOGRPBKMARK, etc tables, and LO10, LO12 - LO15, RD69 security?
      Jimmy Chiu
      Veteran Member
      Posts: 641
      Veteran Member
      3/19/2012 3:05 PM
        portal version? browser type/version?
        Jay2
        Veteran Member
        Posts: 84
        Veteran Member
        4/11/2012 5:37 PM
          Yes, user does have access to LOGAN and all those tokens.

          Not sure portal version or IE version comes into play here, as I don't have a problem with my user id, but if I sign on at my desktop with her ID I get the same error.
          Greg Moeller
          Veteran Member
          Posts: 1498
          Veteran Member
          4/19/2012 2:42 PM
            Does KB 5431775 apply here?
            misnera
            Basic Member
            Posts: 4
            Basic Member
            10/10/2012 12:49 PM
              I was also getting this error when logging in the system was trying to download bookmark/role updates. I resolved it by granting access to Internet Object Services in the ENV profile. I have just added this to my bookmark role. Hope this helps!
              Greg Moeller
              Veteran Member
              Posts: 1498
              Veteran Member
              10/16/2012 8:40 PM
                Perhaps KB 5243840 may be of use to you as well ? I'm just grasping at this point.