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Getting SSL Error when trying to access Smart Office

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Ed Corbett
New Member
Posts: 4
New Member
2/8/2017 1:35 PM

    All Smart Office users are getting the below message when trying to log in to smart office.

    Windows Server 2008

    IIS 7

    Smart Office 10.2.0

     

     

    Carl.Seay
    Veteran Member
    Posts: 109
    Veteran Member
    2/8/2017 2:05 PM
      That usually means that the client PC does not have the root CA for the SSL Certificate.

      You should be able to verify by navigating to the ISO URL (ex. https://isoprod.domain.com:19006) and it will pull up a gridinfo.html. If there is a cert error, IE will show the red warning messages.
      Ed Corbett
      New Member
      Posts: 4
      New Member
      2/8/2017 3:40 PM

        Ok I found where to install the cert into the Grid Manager, it still has the expired cert there.  When I try to import the new cert I get an error.

        Greg Moeller
        Veteran Member
        Posts: 1498
        Veteran Member
        2/24/2017 8:16 PM
          Issue a new Self-Signed cert, and import that.
          DustinV
          New Member
          Posts: 1
          New Member
          7/26/2017 2:43 PM
            I'm also getting same SSL Cert Message. However. I'm not seeing any errors when going into the Grid.html.

            Advice?