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Smart Office (Mango Server) Authentication Error

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fedenaj1
Basic Member
Posts: 10
Basic Member
9/18/2014 5:26 PM
    Greetings gurus,

    I'm currently working thru the install of the Smart Office client on my PC and have hit a snag.  After providing my login credentials to Smart Office, I'm presented with an invalid name or password "Authentication error".  The message box also shows a [MangoAuthenticateErrror]   (that's no type-o, error has 3 "r"s in the message dialog box).

    Anyhow, my DSSOSessionProvider logs the following:

    Session provider is reporting this

    2014-09-11 09:42:15,302  WARN DSSOSessionProvider  DSSOPrincipalUtils: [request-11] Could not create grid principal

    com.lawson.security.authen.SecurityAuthenException: Bad id. Is null or empty.

    I'm stuck on where to start looking to address the problem.  My DSSOSessionProvider works and is able to communicate with my LSF server.

    Any thoughts would be greatly appreciated.
    Thank you,
    Jared
    Chris Gawarecki
    Advanced Member
    Posts: 21
    Advanced Member
    10/13/2014 12:55 PM
      Sorry if this sounds rather trivial, but have you verified that the the LSF server is up and running.  Assuming that you have LSF authenticaion rather than LSAP. We get this question from users when we perform maintence on our LSF servers. No LSF running == no Smart Office logins.
      Matt Daniels
      Basic Member
      Posts: 14
      Basic Member
      2/23/2015 1:17 PM
        I am having a similar issue after installing LCM, Grid, DSSO, and Smart Office. My Lawson environment is up and the identity appears to be created properly. If anyone has any ideas of what else may cause this I would be happy to hear them.

        DSSOPrincipalUtils: [request-24] Could not create grid principal
        com.lawson.security.authen.SecurityAuthenException: Bad id. Is null or empty.

        Thanks Gurus,
        Matt