User cannot see tutorials

We are on 10.0.5.1.46. I only have one role set up for our users and I am in the same role. For the most part we are on XP so we know that we can't use mini-mode
and we can't actually view tutorials - but some of us at least show the tutorials in the window and some show nothing. I don't see anything in the setup. I do see KB1464267 in Infor Xtreme
but there was no response to the original question. Is anyone else having this experience?