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AR17.1 - Comments
Use Comments (AR17.1) to define and maintain customer comments. You
can enter general comments about a customer or comments about a specific
transaction.
You select whether comments display or print.
**More Information
When you enter customer comments, each entry using the Add form action
creates a comment block. A comment block can be made up of one comment line
or a form of comment lines. The system assigns the same creation date and
time to each comment line in a comment block.
Customer comments display in descending order, newest to oldest, according
to the creation date and time of the comment block.
Transaction comments are not added in comment blocks. Transaction comments
display in ascending date order, oldest to newest, according to the beginning
date in comment's valid date range. Comments with identical beginning dates
display in the order you entered the comments.
Click the Review link to access the Review subform to define customer
and national account review dates. Click the Dunning link to access the
Dunning
subform to select a dunning letter for a customer.
Updated Files
ARAPSELECT -
ARAUDIT -
ARCDSELECT -
ARCOMMENT -
ARCUSTOMER -
MXLISTHDR -
NATBALANCE -
Referenced Files
ARCOMP -
ARCUSTGRP -
ARDUNNING -
AROIHDR -
ARPAYMENT -
CUSTDESC -
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