AR17.1 - Comments

Use AR17.1 (Comments) to set up and maintain customer comments. You can enter
general comments about a customer or comments about a specific transaction.
You select whether comments display or print.

When you enter customer comments, each entry using the Add form action creates
a comment block. A comment block can be made up of one comment line or a form
of comment lines. The system assigns the same creation date and time to each
comment line in a comment block.

Customer comments display in descending order, newest to oldest, according to
the creation date and time of the comment block.

Transaction comments are not added in comment blocks. Transaction comments
display in ascending date order, oldest to newest, according to the beginning
date in comment's valid date range. Comments with identical beginning dates
display in the order you entered the comments.

Choose the Review button to access the Review subform to define customer and
national account review dates. Choose the Dunning button to access the Dunning
subform to select a dunning letter for a customer.  You must use this subform
or AR70.2 (Analyst Review Detail) to select dunning text codes in a language
other than the company language.

Choose the Dunning button to open the Dunning subform and select a customer to
be dunned and assign a  corresponding dunning text code.

Updated Files

    ARCDSELECT - Creates select record for dunning purposes.

    ARCOMMENT  - Primary file updated by program.

    ARCUSTOMER - Updates last comment sequence number and review dates.

    NATBALANCE - Updates review date and review code for national account.


Referenced Files

    ARCOMP     - Validates company.

    ARCUSTGRP  - Validates customer group.

    ARDUNNING  - Validates dunning number.

    AROIHDR    - Accesses open item records.

    ARPAYMENT  - Validates payment.

    CUSTDESC   - Obtains customer name.


AR17.2 - Order Comments

Use AR17.2 (Order Comments) to set up and maintain customer comments used in
the Lawson Order Entry system. These comments are not used in the Lawson
Accounts Receivable system. You can select various display and print options
for comments.

Each entry using the Add form action creates a comment block which can be made
up of one comment line or a form of comment lines. The system assigns the same
creation date and time to each comment line in a comment block. Comment blocks
display in descending creation date and time order and, within a block, in the
order you entered the comment lines.



Updated Files

    ARCOMMENT  - Primary file updated by program.

    ARCUSTOMER - Updates last comment sequence number.


Referenced Files

    ARCOMP     - Validates company.

    ARCUSTGRP  - Validates customer group.

    CUSTDESC   - Obtains customer name.