AR45.1 - Disputes
Use AR45.1 (Disputes) to create and maintain disputed invoices and debit
memos. You can mark all or a portion of the open transaction amount as
disputed. Only one unresolved dispute can exist for a single transaction. When
adding a new dispute, the Date of Dispute cannot be before the Date of
Resolution of all previous, resolved disputes for the transaction. You cannot
maintain a resolved dispute. Access AR46 (Disputed Transaction) if you want to
display resolved disputes.
If the company has Yes selected in the Due Date Change Allowed field in AR01
(Company), you can change the due date of the transaction when you resolve the
dispute by choosing the Due Date button to access the Due Date subform. Use
the Due Date subform to transfer to the invoice or debit memo Obligations form
where you can change the payment obligation due date.
Note: If multiple payment obligations exist for a disputed transaction, the
system distributes the disputed amount among open obligations until the
disputed amount is less than or equal to the open amount of the obligation
record displayed.
Updated Files
ARAPSELECT -
ARCUSTOMER - Updates customer dispute count and dispute balance.
ARDISPUTE - Creates dispute records for disputed invoices or debit memos.
AROIHDR - Updated with the adding of a dispute.
AROITEMS - Increments dispute sequence number.
CKPOINT - Used for restart purposes.
DISPCODES - Updates dispute code used flag to Yes.
Referenced Files
ARCOMMENT - Displays comments exist indicator.
ARCOMP - Validates company.
ARCUSTGRP - Validates customer group.
CUCONV -
CURELAT -
CUSTDESC - Displays customer name.
GLSYSTEM -
WFSETUP -
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